Terms of service
CLIENT GUIDELINES
To keep the DVS Styling experience seamless for everyone, please keep the following in mind:
• Select your garment, size, and dates carefully before booking
• Garments must be returned on or before the scheduled return date
• Do not wash, alter, or attempt to repair garments yourself
• Normal wear is expected, but damage or loss may incur charges
• If any issues arise, contact us as soon as possible so we can assist
Full Terms of Service are outlined below.
TERMS OF SERVICE
DVS Styling
These Terms of Service govern the use of the DVS Styling website and rental services. By accessing our website or placing an order, you agree to be bound by these terms.
1. ABOUT DVS STYLING
DVS Styling is a New Zealand–based garment rental service providing short-term hire of clothing items for personal use only.
2. ELIGIBILITY
By using this website and placing an order, you confirm that:
• You are at least 18 years of age, or have permission from a legal guardian
• You are legally capable of entering into a binding agreement
• All information provided at checkout is accurate and complete
3. ORDERS & BOOKINGS
All orders are subject to availability and acceptance by DVS Styling.
A booking is confirmed once payment has been successfully processed.
Once confirmed, rental periods are reserved exclusively and cannot be reallocated.
Customers are responsible for selecting the correct garment, size, rental dates, and delivery method.
4. PRICING & PAYMENT
All prices are listed in New Zealand Dollars (NZD).
Payment must be made in full at the time of booking.
DVS Styling reserves the right to amend pricing at any time without notice.
Late fees, damage fees, or replacement charges may be applied where applicable.
5. SHIPPING & PICKUP
Shipping and pickup arrangements are governed by our Shipping Policy.
Courier delivery timeframes are estimates only and are not guaranteed.
DVS Styling is not responsible for delays caused by third-party courier services.
Pickup orders must be collected at the agreed time and location.
6. RENTAL PERIODS & RETURNS
Rental periods and return obligations are governed by our Returns & Refunds Policy and Rental Agreement.
Garments must be returned on or before the scheduled return date.
Late returns may incur additional fees.
Customers are responsible for the garment from delivery or pickup until it is returned.
7. GARMENT CARE, DAMAGE & LOSS
Normal wear and tear is expected.
Damage beyond normal wear and tear may result in repair or replacement charges.
Lost or unreturned garments will be charged at full replacement value.
Customers must not alter, wash, dry clean, or repair garments themselves unless instructed.
8. CANCELLATIONS & REFUNDS
Refunds are assessed in accordance with our Returns & Refunds Policy.
Change of mind, incorrect sizing, courier delays, or event cancellations do not qualify for refunds.
Once a booking is confirmed, cancellations are not guaranteed.
9. PROHIBITED USE
Customers agree not to:
• Use garments for unlawful purposes
• Sub-rent, sell, or transfer rented garments
• Provide false or misleading information
• Intentionally damage or misuse garments
DVS Styling reserves the right to refuse service where misuse is suspected.
10. THIRD-PARTY BOOKINGS & COMMUNICATION
All bookings should be made and managed directly by the individual renting the garment.
DVS Styling does not accept responsibility for arrangements, communication, or agreements made through third parties, including friends, family members, or other individuals acting on behalf of the renter.
If an individual chooses to communicate or arrange a booking on behalf of a renter, that person may also be held liable for issues arising from the rental. This includes, but is not limited to:
• Damage to garments
• Late returns
• Loss of items
• Chargebacks or payment disputes
• Breaches of DVS Styling Terms & Conditions
Any costs incurred as a result of these issues may be invoiced to the responsible party.
If payment is not resolved within the required timeframe, DVS Styling reserves the right to pursue recovery through debt collection services or the New Zealand Disputes Tribunal.
For this reason, we strongly recommend that all bookings and communication be handled directly by the person renting the garment.
11. CHARGEBACKS & PAYMENT DISPUTES
By placing an order with DVS Styling, the customer agrees not to initiate a chargeback or payment dispute without first contacting DVS Styling to attempt resolution.
Filing a chargeback does not remove contractual obligations.
Unwarranted or fraudulent chargeback claims may result in account restrictions and recovery action.
Where a chargeback is initiated for a legitimate transaction, DVS Styling reserves the right to recover:
• The original rental amount
• Any damages or late fees
• Chargeback processing fees
• Administrative costs associated with resolving the dispute
Unresolved debts may be referred to debt collection or the New Zealand Disputes Tribunal.
12. ACCOUNT HOLDER RESPONSIBILITY
The individual who places a booking through the DVS Styling website or communicates with DVS Styling regarding a rental is considered the responsible account holder.
The account holder accepts full responsibility for the rental, including:
• Payment for the booking
• The condition and safe return of the garment
• Any late return fees
• Damage to the garment
• Loss of the garment
• Any chargebacks or payment disputes
If a booking is made for another person or communication is handled by a third party, the account holder remains fully liable for the rental and any issues that may arise.
DVS Styling does not accept liability for disputes between individuals involved in the rental.
If outstanding invoices are not paid within the required timeframe, DVS Styling reserves the right to pursue recovery through debt collection services or the New Zealand Disputes Tribunal.
13. INTELLECTUAL PROPERTY
All website content, images, branding, and text remain the property of DVS Styling and may not be used, copied, or reproduced without written permission.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
DVS Styling is not liable for indirect or consequential losses.
Liability is limited to the amount paid for the rental service.
DVS Styling is not responsible for losses caused by courier delays or events outside of our control.
15. CONSUMER GUARANTEES ACT (NEW ZEALAND)
Where applicable, services are provided in accordance with the Consumer Guarantees Act 1993.
This Act does not apply to change-of-mind decisions or circumstances outside of our control.
16. CHANGES TO TERMS
DVS Styling reserves the right to update these Terms of Service at any time.
Continued use of the website constitutes acceptance of any updated terms.
17. GOVERNING LAW
These terms are governed by the laws of New Zealand.
18. CONTACT
If you have any questions regarding these terms, please contact us before placing an order.
Email: dvsstyling@gmail.com
Location: Auckland, New Zealand