Refund policy

Returns & Refunds Policy

 

DVS Styling

DVS Styling provides garment rentals. By placing an order, you agree to the terms set out below.

 


Returns (Rental Garments)

 

  • All garments must be returned on or before the scheduled return date stated in your booking.
  • Return instructions are provided with every order.
  • Returns sent via NZ Post are processed on business days only.
  • NZ Post does not process returns on Saturdays, Sundays, or public holidays.
  • Returns lodged after the due date will incur late fees as outlined in our Rental Agreement.

Failure to return a garment on time may result in additional fees or replacement charges.

 

Late Returns

  • Late fees apply for each day the garment is overdue.
  • Late fees are calculated from the first business day following the return date.
  • Late fees must be paid in full before any future bookings can be made.


Refunds

Due to the nature of our rental service, refunds are not provided for:

  • Change of mind
  • Incorrect sizing or fit
  • Failure to read product descriptions or policies
  • Courier delays or late delivery
  • Orders placed outside stated shipping cut-off times
  • Failure to select Saturday delivery when required
  • Event cancellations or non-attendance
  • Garments not worn

Once a booking is confirmed, the rental period is reserved exclusively for the customer and cannot be reallocated.

 

Courier and Delivery Issues

  • All courier timeframes are estimates only.
  • DVS Styling is not responsible for delays caused by courier services.
  • Courier delays do not qualify for refunds, partial refunds, or credits.

 

Pick-Up Orders

  • Customers selecting pickup are responsible for collecting the garment at the agreed time.
  • Failure to collect a pickup order does not qualify for a refund.

 

Damage, Loss, and Non-Return

  • The customer is responsible for the garment from the time of pickup or delivery until it is returned.
  • Damage beyond normal wear and tear may result in repair or replacement charges.
  • Lost or unreturned garments will be charged at full replacement value.

 

Exchanges

  • Exchanges are subject to availability and must be requested before dispatch or pickup.
  • Once a garment has been dispatched or collected, exchanges are not guaranteed.


Chargebacks and Disputes

  • Filing a chargeback does not remove the customer’s contractual obligations.
  • Fraudulent or incorrect chargeback claims may result in account restrictions or recovery action.
  • All communication and fulfilment records are retained for dispute resolution.

 

Consumer Guarantees Act (New Zealand)

DVS Styling provides rental services. Refunds are assessed in line with New Zealand consumer law. The Consumer Guarantees Act does not apply to change-of-mind decisions or circumstances outside of our control, including courier delays or event cancellations.

 

Contact

If you have any questions regarding returns or refunds, please contact us before placing your order.

Email: dvsstyling@gmail.com
Auckland, New Zealand